Dashboard Basics

Main Navigation

Home

Quick overview of your conversations and activity.

Conversations

The primary workspace where you handle customer messages.

Contacts

Customer database with contact information and history.

Reports

Analytics and performance metrics.

Campaigns

Proactive messaging tools.

Help Center

Manage your knowledge base articles.

Settings

Configure your account, inboxes, team, and preferences.

Keyboard Shortcuts

Speed up your workflow with these shortcuts:

• Cmd/Ctrl + K - Open command bar
• Cmd/Ctrl + / - View all shortcuts
• Alt + N - New conversation
• Alt + R - Resolve conversation
• Alt + M - Mute conversation
• Alt + E - Reopen conversation

Command Bar

Press Cmd/Ctrl + K to open the command bar for quick actions:

• Switch between conversations
• Navigate to settings
• Search contacts
• Execute macros
• Change conversation status

Notifications

Kulpunai notifies you about:

• New conversations
• Assigned conversations
• Mentions in notes
• SLA breaches

Configure notification preferences in Settings → Notifications.