Getting Started with Kulpunai
Welcome to Kulpunai!
Kulpunai is a modern, open-source customer support platform that helps businesses deliver exceptional customer experiences. This guide will help you get started quickly.
What You Can Do with Kulpunai
Omnichannel Support
- Connect website live chat
- Integrate Facebook, Instagram, Twitter
- Add WhatsApp, Telegram, SMS channels
- Manage email support
Team Collaboration
- Add unlimited agents
- Create specialized teams
- Assign conversations automatically
- Collaborate with internal notes
Automation
- Set up automated responses
- Create workflow automations
- Use AI-powered Captain for smart replies
Analytics
- Track response times
- Monitor team performance
- Measure customer satisfaction
Quick Start Steps
- Create your account - Sign up at kulpunai.com
- Add your first inbox - Start with website live chat
- Invite your team - Add agents to handle conversations
- Customize settings - Set up business hours, canned responses
- Start conversations - Begin engaging with customers
Next Steps
- Explore the Dashboard Basics
- Learn about core features
- Set up your first automation