Website Live Chat Setup

Overview

The Kulpunai live chat widget allows visitors to communicate with your team directly from your website.

Installation

Step 1: Create Website Inbox

1. Go to Settings → Inboxes → Add Inbox
2. Select Website
3. Enter your website URL
4. Configure widget settings

Step 2: Copy Widget Code

After creating the inbox, copy the JavaScript snippet provided.

Step 3: Add to Website

Paste the code before the </body> tag of your website:

<script>
  (function(d,t) {
    var BASE_URL="https://your-kulpunai-url.com";
    var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
    g.src=BASE_URL+"/packs/js/sdk.js";
    g.defer = true;
    g.async = true;
    s.parentNode.insertBefore(g,s);
    g.onload=function(){
      window.kulpunaiSDK.run({
        websiteToken: 'YOUR_TOKEN',
        baseUrl: BASE_URL
      })
    }
  })(document,"script");
</script>

Widget Customization

In Settings → Inboxes → Widget Settings:

• Widget Color: Match your brand
• Welcome Message: Greet visitors
• Widget Position: Left or right
• Launcher Icon: Customize appearance
• Pre-chat Form: Collect info before chat

Testing

Visit your website and click the chat icon to test the widget.