Live Chat Widget Settings
Accessing Settings
Go to Settings → Inboxes → [Your Website Inbox] → Settings
General Settings
Widget Color
Choose a color that matches your brand identity.
Welcome Message
The first message visitors see when opening the chat.
Reply Time
Set expectations for response time:
- "Usually replies within minutes"
- "Usually replies within a few hours"
- Custom message
Pre-Chat Form
Collect information before starting the conversation:
- Name (optional/required)
- Email (optional/required)
- Phone (optional/required)
- Custom fields
Business Hours
Configure when your team is available:
- Enable business hours
- Set timezone
- Define hours for each day
- Set unavailable message
Advanced Settings
CSAT
Enable customer satisfaction surveys after resolution.
File Attachments
Allow visitors to send files.
Emoji Picker
Enable emoji selection in messages.
Widget Scripts
Add custom JavaScript for advanced customization.