Using Webhooks
Using Webhooks
Overview
Webhooks send HTTP POST requests to external URLs when events occur in Kulpunai.
Setting Up Webhooks
1. Go to Settings → Integrations → Webhooks
2. Click Add Webhook
3. Enter:
- Webhook URL: Your endpoint
- Events: Which events to listen for
Supported Events
- conversation_created
- conversation_updated
- conversation_status_changed
- message_created
- message_updated
- webwidget_triggered
Payload Structure
{
"event": "message_created",
"id": 123,
"content": "Hello",
"conversation": {...},
"sender": {...},
"account": {...}
}
Use Cases
- Sync with CRM
- Send notifications to Slack
- Update external databases
- Trigger custom workflows
Security
- Validate webhook signatures
- Use HTTPS endpoints
- Implement retry handling
