Creating Documents
Creating Documents in Captain
Overview
Documents provide Captain with reference material to answer customer questions accurately.
Adding Documents
1. Go to Captain → Documents
2. Click Add Document
3. Choose source:
- File Upload: PDF, DOC, TXT
- URL: Web page content
- Manual: Write directly
Document Types
Product Documentation
Technical specifications, user guides.
FAQs
Common questions and answers.
Policies
Return policies, terms of service.
Help Articles
Troubleshooting guides.
Best Practices
- Keep documents up to date
- Use clear, structured content
- Include common variations
- Test Captain responses
- Review and refine regularly
