WhatsApp Channel Setup Providers Supported Kulpunai supports WhatsApp through: - Twilio - Most popular option - 360Dialog - Direct WhatsApp access - WhatsApp Cloud API - Meta's official API Twilio Setup Prerequisites - Twilio account - WhatsApp-enabled number - Approved WhatsApp Business Profile Steps 1. Go to Settings → Inboxes → Add Inbox 2. Select WhatsApp 3. Choose Twilio 4. Enter: - Account SID - Auth Token - Phone Number 5. Configure webhook URL in Twilio 6. Add agents Message Types Session Messages - 24-hour response window - Free-form messages Template Messages - For outbound messaging - Must be pre-approved - Used for notifications Best Practices - Respond within 24 hours - Use templates for follow-ups - Keep templates concise - Enable quick replies
